P. Moore Associates is committed to maintaining the highest possible level of client satisfaction by means of a comprehensive support package which includes remote on-line, on-site and telephone consulting. We work closely with the technical support staff of software and hardware vendors, responding to information requests and ensuring our current clients are well serviced following product installation.
Our services include:
¨ Answering operational and technical questions on the software.
¨ Assisting in the resolution of software or hardware errors or problems.
¨ Contacting software or hardware vendors to resolve the problem or answer to requests.
¨ Investigation and response to program errors and improvement ideas.
¨ Help to recover files or programs which become corrupt. This may require remote, on-site, or repair at PMA.
¨ Informing clients of coming product updates, improvements or fixes.
¨ Development or customization of software to meet individual unique requirements.
¨ Maintaining a current version of the vendor's software to assist in quick resolution of problems.
¨ Providing software updates, improvements and fixes.
¨ Maintenance of a computerized client database of your configuration.
¨ Advice on expansion to additional users, software and hardware products.
¨ On-site training for new or additional staff.
We offer support on an Annual Contract or As Required basis. On-site and remote on-line support is available as required. Support is provided 9:00 a.m. to 5:00 p.m. Monday to Friday. Emergency on-site, off-hours support is available on request.
Our Annual Software Support services include:
¨ Answering operational and technical questions on the software.
¨ Assisting in the resolution of software or hardware errors or problems.
¨ Contacting software or hardware vendors to resolve the problem or answer to requests.
¨ Investigation and response to possible program errors and improvement ideas.
¨ Help to recover files or programs which become corrupt. This may require on-line remote.
¨ Informing clients of coming product updates, improvements or fixes.
¨ Development and testing of software fixes or updates and distribution of these fixes.
¨ Maintaining a current version of the user's software to assist in quick resolution of problems.
¨ Maintenance of a computerized client database of your configuration.
¨ Advice on expansion to additional users, software and hardware products.
¨ Updates, revisions, software fixes and enhancements, as these become available.
¨ Reinstallation of software, software recovery or data recovery may be chargeable if hardware malfunction has caused the problem.
Contact us at: 1-866-247-4046 or via email at: peter@pmooreassociates.com